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The delivery of highly available and reliable technical support is critical to a software provider’s ability to retain customers.

Emetaworks helps companies meet the challenge of providing excellent technical support, with services designed to rapidly diagnose and solve customers’ problems. As a result, end users enjoy responsive service, while our clients benefit from higher customer satisfaction and lower technical support costs.

We specialize in supporting complex software products, which have been customized and integrated with a variety of other systems. Emetaworks leverages our unique knowledge-based support technology, employing rules-based systems and intelligent agents, to enable our technical support consultants to quickly and reliably find accurate solutions to complex problems.

Our technical support services encompass:

Software installation support
Hardware and software troubleshooting
Usage support (how to) for current and past releases
Issue resolution and ticket management
Building and maintenance of product knowledgebase
Emetaworks offers turnkey 24x7 technical support services, or supplements a client’s internal support staff, acting as an extension of the support team to provide after-hours support or select-hours support.

We support clients through dedicated teams in our offshore development centers, and can also provide client site-based project management if required.