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Emetaworks helps software providers meet the challenge of ongoing product support and maintenance with a range of services designed to substantially lower their maintenance costs and ensure timely response and guaranteed service levels.

Emetaworks can serve as an extension of a client’s support team, or provide turn-key, round-the-clock support services. Our staffing model, which includes a “shadow team” able to supplement the core team as necessary, provides clients with greatly enhanced flexibility in addressing special maintenance and support needs.

Our application maintenance and support services encompass such activities as:

Error tracking and debugging
Version upgrades
Version enhancements
Comprehensive user support
Technical troubleshooting
Performance monitoring
Performance testing
Quality assurance testing
Documentation development and maintenance
Emetaworks services include cost-effective maintenance and support for high-volume Web sites, including technical and user support, and ongoing content updates.

Emetaworks carefully outlines service level requirements, customizing our maintenance process for unique client needs.