Esker DeliveryWare Improves Customer Satisfaction

Customer and partner documents – such as invoices, statements reports, marketing collateral, and surveys – all have to be delivered in the right format and the right media to the right target. Flexibility is essential to achieve the maximum value from business communication.

Esker DeliveryWare can be used to:

Enhance customer service

Companies that implement Esker DeliveryWare can improve their customer retention and loyalty by providing faster response times and a reduction in manual errors that may inconvenience customers. By electronically archiving every communication, customer care staff have the appropriate information to deal with customer queries.

The Union Bank of California has used Esker DeliveryWare to ensure customer satisfaction by accelerating its delivery of as many as 15,000 returned checks per day. Quickly delivering information on check payment failures allows Union Bank’s customers to initiate corrective measures sooner.

Personalize communication

Esker DeliveryWare provides maximum control over how business documents are presented. The overall document design and layout, choice of fonts, and even language can be modified according to the customer preferences. More importantly, Esker DeliveryWare can customize the content of the business communication, ensuring that the correct information is delivered. The result is effective customer-facing documents.

Securely deliver confidential information

Personal information can be securely delivered to customers. Esker DeliveryWare can take raw information from internal systems, create professional documents with the appropriate layout and branding, generate password-protected PDF document files, and securely deliver the documents at the correct time using the preferred delivery mechanism.

Gain competitive advantage

Adding new channels of communication and new document formats offers new competitive opportunities by enhancing customer and partner relationships.

Strengthening business relationships

Business relationships can be strengthened by integrating systems with business partners. Customers are less likely to change suppliers after their systems have been integrated. This lock-in through integrated IT systems makes it difficult for competitors to offer rival products or services.

Enriching customer relationships

One-to-one marketing using Esker DeliveryWare can deliver real benefits. Giving customers the choice and convenience of selecting the most appropriate media and personalizing the design improves the results from marketing campaigns. Existing systems can be leveraged to create new customer services and new marketing channels. New ways of communicating with customers can provide competitive differentiation, especially against competitors that still only use paper-based communication.