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Emetaworks offers maintenance and support services for a range of applications deployed in the enterprise, including:

Proprietary company applications developed for a range of functions such as finance and accounting, HR, manufacturing, and sales and marketing
Corporate web sites, intranets and extranets
Commercial software

Our application maintenance and support services encompass such activities as:

Error tracking and debugging
End user support
Technical troubleshooting
Application upgrades and enhancements
Web content updates
Quality assurance testing
Documentation development and maintenance
Emetaworks can act as an extension of an IT support team, or provide turn-key services. We can help companies to respond to changing service level needs, with a “shadow team” in each engagement available for rapid deployment.

Our ranges of service level models for technical support are designed to suit the varying needs of clients, including:

Flexible pricing parameters (flat rate, per-incident, per seat)
After-hours, select-hours, or 24x7 support services
Technical support services by phone, email and/or fax

Emetaworks supports applications based on a wide variety of platforms and technologies, including Web and client/server applications. For both maintenance and support services, we follow established escalation processes to ensure timely response and issue resolution.